Retail

Our award-winning retailers provide affordable electricity and gas, backed by the mighty Snowy.

The Snowy Hydro retail group works hard to genuinely put customers first. Red Energy and Lumo Energy provide electricity and gas to more than one million customers in Victoria, New South Wales, ACT, south-east Queensland and South Australia. Snowy Hydro also owns Direct Connect, one of Australia’s largest moving services companies, moving renters and home-owners across the country.

Red Energy and Lumo Energy are industry leaders in customer service. Remarkably, Red has won the Canstar Blue Award for Most Satisfied Customers 10 years in a row.

The retail group employs more than 1,200 people, most of them based in our Customer Solutions Centre, in Richmond, Victoria. Located in the heritage-listed Bryant & May building, the team has proven it can adapt in a rapidly-changing retail market to stay competitive and provide customers with choice.

Proudly Australian, Red Energy is the only energy retailer able to use the Australian Made, Australian Grown (AMAG) logo. Our Australian ownership is a key differentiator for us. Along with competitive prices and an active presence in the community, we attract customers who not only stay with us, but refer their friends and family.

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